• General questions

  • How does Squirrel work and do I keep my bank account?
  • What happens if I want to stop using Squirrel?
  • How do I know I can trust Squirrel with my money?
  • Why is my full salary handled by Squirrel?
  • What is the Squirrel guarantee?
  • How safe is my money?

• Saving money

  • How is saving with Squirrel different from my existing savings account?
  • What happens if I need access to my money early?
  • Do I get any interest on savings?
  • When can I withdrawal my money?

• Payments out of your Squirrel account

  • How do weekly payments work?
  • When do changes to my budget take effect? (e.g. changing a commitment or turning off weekly spending)
  • What if I turn weekly payments on/ off after I've been paid?
  • What happens to the 5th weekly payment when there’s only 4 Mondays in a month?
  • What time are scheduled payments sent?

• Money transfers into your Squirrel account

  • How do I get money into Squirrel?
  • How long does it take for money to arrive into my Squirrel account?
  • What happens to money above my declared income?
  • What happens to expenses paid to my Squirrel account?
  • Can I use Squirrel if I'm not paid monthly?

• Company sponsored users

  • What's in it for Squirrel and how much does this cost me?
  • What happens if I change company?

• Subscription users

  • How will you take payment for the subscription?

• Other questions

  • How do referrals work?
  • Where is the mobile app?
  • Does Squirrel affect my credit score or my free bank account?
  • Is Squirrel available outside the UK?
  • Does Squirrel sell my data?